Privacy policy

Harmony By NA  |  harmonybyna.shop  |  Last Updated: April 2026

This Privacy Policy describes how Harmony By NA ("we", "us", or "our") collects, uses, and discloses your personal information when you visit harmonybyna.shop, make a purchase, or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully. By using any of our Services, you agree to the collection, use, and disclosure of your information as described here.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. We will post the revised Privacy Policy on our site and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

2. How We Collect Your Personal Information

We collect personal information about you from the following sources:

a) Information You Provide Directly: When you shop with us, contact us, or create an account, you may provide:

  • Basic contact details: name, address, phone number, and email address

  • Order information: billing address, shipping address, payment confirmation

  • Account information: username, password, and security preferences

  • Shopping information: items viewed, added to cart, or wishlisted

  • Customer support information: messages and communications you send us

b) Information Collected Automatically: When you visit our site, we may automatically collect certain usage data through cookies, pixels, and similar technologies, including:

  • Device and browser information

  • IP address and network connection details

  • Pages visited and time spent on our site

  • Referring URLs and click behaviour

c) Information from Third Parties: We may receive information about you from:

  • Shopify Inc. — our e-commerce platform provider

  • Payment processors — who handle payment information to fulfill your orders

  • Analytics and advertising partners — who help us understand how our site is used

3. How We Use Your Personal Information

We use the personal information we collect to:

  • Process and fulfill orders: including payments, shipping, returns, and exchanges

  • Manage your account: including sending order confirmations and account-related notifications

  • Provide customer support: to respond to your queries and resolve issues

  • Marketing and promotions: to send you offers, updates, and promotional communications by email or SMS — only where you have opted in or where permitted by law

  • Improve our Services: to analyse how our site is used and make it better for you

  • Fraud and security: to detect and prevent fraudulent or malicious activity

  • Legal compliance: to comply with applicable laws and enforce our Terms of Service

4. Cookies

Like most websites, we use cookies on our site to power and improve your experience. Cookies help us remember your preferences, keep items in your cart, and understand how you interact with our site.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features and general functionality of our site. For more information about the cookies used by our e-commerce platform, visit: shopify.com/legal/cookies

5. How We Share Your Personal Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service providers: Third parties that help us run our business, such as Shopify (platform), payment processors, courier/shipping companies, and analytics providers

  • Marketing partners: To run targeted advertising on platforms you use, where permitted by law and your preferences

  • Legal requirements: When required by law, court order, or to protect our rights and the safety of others

  • Business transfers: In connection with a merger, acquisition, or sale of our business assets

All third parties we work with are required to handle your information securely and only use it for the purposes we specify.

6. User-Generated Content

Our site allows customers to leave product reviews. Any content you submit publicly — such as a review — will be visible to other users of the site. Please do not include sensitive personal information in public reviews. We are not responsible for how others may use publicly posted content.

7. Third-Party Websites and Links

Our site may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policy of any third-party site you visit.

8. Children's Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at harmonybyna@gmail.com and we will delete it promptly.

9. Data Security and Retention

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure. We recommend that you do not share sensitive information over unsecured channels.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including fulfilling orders, maintaining your account, complying with legal obligations, and resolving disputes.

10. Your Rights and Choices

Depending on where you are located, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you

  • Right to Correct: Request correction of inaccurate information we have on file

  • Right to Delete: Request that we delete your personal information, subject to legal obligations

  • Right to Object: Object to our processing of your information for marketing purposes

  • Withdraw Consent: Where we rely on your consent to process your data, you can withdraw it at any time

  • Opt out of marketing: You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, please contact us using the details below. We will respond to your request in a timely manner. We may need to verify your identity before acting on certain requests.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: harmonybyna@gmail.com

  • Website: harmonybyna.shop/pages/contact

  • Instagram: @harmony_by_na

We take privacy seriously and will do our best to address your concern promptly and fairly.